Seasonal Store Associate: Customer Service & Framing

Michaels; Johnstown (Cambria County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking a store associate in Johnstown, PA to help customers shop, locate products, and complete fast, friendly checkouts. You will also engage customers in rewards program enrollments, support omnichannel services (BOPIS/SFS), and participate in truck unloading, stocking, and merchandise recovery to keep the store well-merchandised and in stock.

Ideal candidates have retail or customer service experience and can work nights, weekends, and early mornings.

Qualifications

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Responsibilities

• Assist customers in locating products and providing solutions
• Process checkout with proper cash handling
• Educate on rewards program enrollments
• Support omnichannel processes (BOPIS, SFS)
• Unloading trucks and stocking shelves
• Maintain planograms and merchandise recovery
• Adhere to SOPs and safety policies
• Cross-train in Custom Framing sales and production

Skills

Customer service

Retail experience

Cash handling

Communication

Job description

Michaels is seeking a store associate in Johnstown, PA to help customers shop, locate products, and complete fast, friendly checkouts. You will also engage customers in rewards program enrollments, support omnichannel services (BOPIS/SFS), and participate in truck unloading, stocking, and merchandise recovery to keep the store well-merchandised and in stock.

Ideal candidates have retail or customer service experience and can work nights, weekends, and early mornings.