Lead Store Advisor, Flatiron

On; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401(k) program

Vacation time off

Product perks

Job summary

On in New York, NY seeks a Lead Store Advisor to elevate team performance and floor execution through coaching and premium service standards. You’ll align daily operations with the Cloud CX framework and drive a high-performance culture on the sales floor.

Reporting to the Store Leader, you will orchestrate energy, mentor peers, and deliver consistent excellence in fan interactions while upholding the brand’s premium positioning and store standards across the team.

Qualifications

• 3+ years of functional experience in premium retail operations or a high-volume, customer-focused environment.
• Ability to lead projects, manage floor priorities, or mentor peers.
• Strong understanding of service excellence and problem-solving in changes.
• Emotional intelligence with openness to unfamiliar topics.

Responsibilities

• Orchestrate floor flow as an expert role model and coach Advisors to deliver a premium experience.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) while upholding standards.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Guide and motivate the team with balanced feedback to reflect premium positioning.

Skills

Customer service

Coaching

Leadership

Job description

In Short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction.

In Short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction.

Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your Mission

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise - Customer, Experience, Store Operations, or People - while maintaining meticulous standards across the store
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Your Story

• You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively
• You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
• You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

Total Rewards

Typical cash compensation range for this position is $29.80/hr - $32.70/hr plus a quarterly bonus based on store performance.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!