Lead Store Advisor, Miami Design District

On; Miami (FL); Vor Ort; USD 36.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Vacation time 15 days

Store holiday closures

Product perks

Zusammenfassung

On is seeking a Lead Store Advisor in Miami to elevate team performance and floor execution through functional expertise and peer coaching. You will role-model premium standards and ensure a high-performance culture is felt in every fan interaction.

Reporting to the Store Leader, you will guide the team on the 5 Steps of Service, own a pillar of expertise, and drive systems improvements, delivering a premium experience and protecting brand loyalty.

Qualifikationen

• 3+ years of functional experience in premium retail operations or high-volume customer-focused environments.
• Proven ability to lead projects, manage floor priorities, or mentor peers to improve performance.
• Strong understanding of service excellence and analytical problem-solving.
• Emotional intelligence and openness to new topics with curiosity.

Aufgaben

• Model the 5 Steps of Service and coach Advisors to master the Cloud CX framework.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) to improve store systems.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Motivate the team and foster a culture of accountability reflecting premium positioning.

Kenntnisse

Customer focus

Experience leadership

Store operations

Coaching peers

Jobbeschreibung

In Short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction.

Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your Mission

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise - Customer, Experience, Store Operations, or People - while maintaining meticulous standards across the store
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Your Story

• You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively
• You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
• You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

Total Rewards

Typical cash compensation range for this position is $25.96/hr - $28.85hr plus a quarterly bonus based on store performance.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program.

• medical benefits for full-time team members
• dental benefits for full-time team members
• vision benefits for full-time team members
• industry leading employee discount
• competitive 401k program
• 15 days of accrued Vacation Time Off
• store closure on Christmas Day and New Year
• a plethora of product perks