Seasonal Sales Associate - Shops at Broad, Mansfield, TX

James Avery Artisan Jewelry; Mansfield (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Competitive pay

Job summary

James Avery Artisan Jewelry in Mansfield, TX is seeking a friendly sales associate to greet guests and assist with selecting and purchasing merchandise, including gift wrapping. The role emphasizes delivering excellent guest service and maintaining store presentation.

You will enter guest data into the POS, present jewelry from stock, and help fulfill customer needs while keeping the shop organized and tidy. Prior retail or guest service experience is preferred.

Qualifications

• Experience in delivering excellent guest service.
• Strong communication and interpersonal skills.
• Good organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and quick learning ability.

Responsibilities

• Greet guests and assist with selection and purchase of merchandise.
• Enter guest data and sales information into POS and secure signatures.
• Present jewelry and manage stock areas after sale is completed.
• Repair, polish or solder jewelry as needed.
• Provide product knowledge and use in-store tools to assist guests.

Skills

Guest service

Communication

Organization

Time management

Multitasking

Problem solving

Tools

POS system

In-store tools

Job description

The main duties of this position are to greet and assist the guests in their selection and purchase of merchandise. Take the opportunity to make a difference, make a connection, and help fund your Holiday fun with competitive pay and generous discounts. This opportunity is open at our Shops at Broad location, in Mansfield, TX.

What You Will Be Doing

• Demonstrate effective guest service skills and resolves guest issues effectively.
• Enter guest data and other sales data for guests into POS (sales, returns, special orders, engraving, repairs) completely and accurately and obtain proper signatures on guest sales.
• Present jewelry from stock/cases to guest and replace items in correct areas when sale is completed.
• Repair, polish or solder jewelry.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Provide knowledgeable service to guests on product information utilizing in-store tools/training.
• Box and wrap sales for gift presentation.
• Achieve established individual Key performance metrics.
• Assist Store Management in achieving store Key Performance Indicator Metrics.
• Assist Store Management in meeting company standards in overall store presentation.
• Assist with daily housekeeping and maintenance duties.
• Attend all required meetings.
• Consistently demonstrates strong written and verbal communication skills, a strong attention to detail and a high degree of organizational skills.
• Must be able to multitask in a fast-paced environment.

What You Will Need

• Good communication skills.
• Good organizational skills and time management.
• Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong problem-solving skills, and the ability to quickly learn new technology.
• Possess strong problem diagnosis skills and the ability to work effectively under pressure.
• Enthusiastic, willing to learn, and contributes to a positive team spirit.

Preferred Qualifications

• Previous retail sales or guest service experience.