Seasonal Sales Associate - Broadway Square Mall, Tyler, TX

James Avery Artisan Jewelry; Tyler (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

James Avery Artisan Jewelry in Tyler, TX ( Broadway Square Mall ) seeks a friendly sales associate to help guests select and purchase merchandise. You will enter sales data into the POS, present jewelry, and ensure proper signatures on transactions.

Role includes jewelry repairs, using the GUESTS program for guest interactions, and maintaining store presentation while meeting KPI targets. Retail experience is preferred.

Qualifications

• Guest service skills.
• Strong communication abilities.
• Excellent organizational and time-management skills.
• Ability to coordinate multiple tasks and handle interruptions.
• Strong problem-solving and quick learning of new technology.
• Ability to diagnose issues and work under pressure.
• Enthusiastic, collaborative team member.

Responsibilities

• Greet guests and assist with merchandise selection and purchase.
• Enter guest and sales data into POS accurately and obtain signatures.
• Present jewelry from stock and replace items after sale.
• Repair, polish or solder jewelry.
• Utilize GUESTS program when interacting with guests and handling guest-owned jewelry.
• Provide product information using in-store tools and training.
• Box and wrap sales for gift presentation.
• Achieve individual KPI metrics.
• Assist Store Management in meeting KPIs and store standards.
• Assist with daily housekeeping and maintenance.
• Attend required meetings.
• Demonstrate strong written and verbal communication, attention to detail, and organizational skills.
• Multitask effectively in a fast-paced environment.
• Preferred: Previous retail sales or guest service experience.

Skills

Guest service

Communication

Organization

Time management

Multitasking

Problem solving

Attention to detail

Team player

Job description

The main duties of this position are to greet and assist the guests in their selection and purchase of merchandise. Take the opportunity to make a difference, make a connection, and help fund your Holiday fun with competitive pay and generous discounts.

This opportunity is open at our Broadway Square Mall location, in Tyler, TX.

What You Will Be Doing

• Demonstrate effective guest service skills and resolves guest issues effectively.
• Enter guest data and other sales data for guests into POS (sales, returns, special orders, engraving, repairs) completely and accurately and obtain proper signatures on guest sales.
• Present jewelry from stock/cases to guest and replace items in correct areas when sale is completed.
• Repair, polish or solder jewelry.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Provide knowledgeable service to guests on product information utilizing in-store tools/training.
• Box and wrap sales for gift presentation.
• Achieve established individual Key performance metrics.
• Assist Store Management in achieving store Key Performance Indicator Metrics.
• Assist Store Management in meeting company standards in overall store presentation.
• Assist with daily housekeeping and maintenance duties.
• Attend all required meetings.
• Consistently demonstrates strong written and verbal communication skills, a strong attention to detail and a high degree of organizational skills.
• Must be able to multitask in a fast-paced environment.

What You Will Need

• Good communication skills.
• Good organizational skills and time management.
• Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong problem-solving skills, and the ability to quickly learn new technology.
• Possess strong problem diagnosis skills and the ability to work effectively under pressure.
• Enthusiastic, willing to learn, and contributes to a positive team spirit.

Preferred Qualifications

• Previous retail sales or guest service experience.