Seasonal Retail Specialist: Customer Care & Framing

Michaels; Westlake (OH); On-site; USD 16,000 - 19,000; Full time

Job summary

Michaels is seeking a Store Associate for our Westlake, OH location. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience with accurate cash handling.

You’ll engage customers in Rewards and Private Label Credit Card enrollments and support omni-channel processes like BOPIS and SFS. The role supports truck unloading, stocking, and planograms, while maintaining stock, participating in in-stock optimization, and following SOPs.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Sixteen (16) years of age or older required by the company.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; cash handling to standards.
• Engage customers on rewards and private label credit cards and enrollments.
• Educate customers on VOC survey.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram processes.
• Complete merchandise recovery and maintain stock; handle returns/go backs.
• Perform Store In Stock Optimization and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company policies; interact respectfully and maintain a positive image.

Skills

Customer service

Retail experience

Job description

Michaels is seeking a Store Associate for our Westlake, OH location. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience with accurate cash handling.

You’ll engage customers in Rewards and Private Label Credit Card enrollments and support omni-channel processes like BOPIS and SFS. The role supports truck unloading, stocking, and planograms, while maintaining stock, participating in in-stock optimization, and following SOPs.