Seasonal Retail Sales Associate - St. Augustine Premium

Gap Inc; St. Augustine (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers through excellent service and product knowledge.

You will educate, inform and inspire customers, driving loyalty and sales while collaborating with leadership to deliver a best-in-class experience using an omni-channel approach. You will thrive in a fast-paced retail environment, focusing on customer satisfaction, teamwork, and operational excellence across the store floor, fitting room, and cash wrap.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Customer-focused service mindset across in-store and omnichannel experiences.
• Thrives in a fast-paced retail environment.
• Willingness to learn and adapt with feedback.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Provide excellent customer service and educate customers on products and loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Support store operations across sales floor, fitting room, and cash wrap.
• Maintain neat and organized work area and handle returns professionally.
• Use omnichannel offerings to enhance the customer experience.

Skills

Communication

Customer service

Team collaboration

Retail tech

Problem solving

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.