Seasonal Retail Sales Associate - Fairview Park

3M HEALTHCARE; Fairview Park (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

3M HEALTHCARE in Ohio is seeking a Brand Associate who brings the brand to life for customers by delivering excellent service and building brand loyalty. You will educate, inform, inspire and guide customers, leveraging omni-channel resources to enhance their shopping experience.

Collaborating with leadership, you will handle customer interactions, promote loyalty programs, and support sales floor operations while maintaining a neat and organized workspace and flexible scheduling.

Qualifications

• Experience delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Familiarity with omni-channel sales approaches.

Responsibilities

• Engage customers, educate about products and programs, and drive sales.
• Promote loyalty programs and provide excellent service.
• Maintain a neat, organized service area and assist on the floor.

Skills

Customer service

Communication

Retail experience

Omnichannel

Tools

POS system

Mobile checkout

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.