Seasonal Retail Sales Associate

The Grand & Little America Hotel; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Part time

Job summary

The Grand America Hotel in Salt Lake City, UT is seeking a Retail Sales Associate to deliver exceptional service in the hotel’s retail shops. You will handle sales transactions, maintain inventory, and keep displays visually appealing to enhance guest experiences.

This part-time seasonal role requires strong communication, a customer-first attitude, and flexibility to work weekends, holidays, and evenings. Join our luxury property and act as a brand ambassador while supporting guests during

Qualifications

• Previous retail, customer service, or hospitality experience is preferred.
• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with POS systems and basic cash handling procedures.
• Flexibility to work weekends, holidays, and nights.

Responsibilities

• Promote sales and maintain attractive displays to boost revenue.
• Manage all cash transactions following hotel procedures.
• Maintain inventory and ensure shop cleanliness.
• Assist guests with product inquiries and recommendations.
• Coordinate with the gift shop manager on stock and promotions.
• Assist in training new staff and uphold SOPs.

Skills

Retail experience

Customer service

POS systems

Cash handling

Multi-tasking

Communication skills

Job description

The Grand America Hotel
Salt Lake City, UT 84111, USA

• On-site
• Rental & Retail
• Part-Time
• Requisition #: RETAI004504

Description

Company Overview

The Grand America, Salt Lake City is one of several properties within Grand America Hotels & Resorts. Grand America Hotels & Resorts is a collection of destinations across the American West – built with intention, shaped by the land, and preserved by the people who keep the spirit of our mission alive. For generations, travelers have ventured across the American West – drawn by wide-open landscapes, mountain air, and the promise of what’s just beyond the next turn. We’ve walked those same roads, inspired by desert light and prairie skies, by peaks that touch the clouds and cities where the West was built. In the places that moved us most, we created something lasting; hotels and resorts where the journey pauses, where you can settle in and belong, if only for a night.

The Retail Sales Associate provides exceptional customer service in the hotel’s retail shops, offering guests a memorable shopping experience. The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

Employment Type:Part-Time Seasonal

FLSA Status:Non-Exempt

Description:

The Retail Sales Associate provides exceptional customer service in the hotel’s retail shops, offering guests a memorable shopping experience. The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

RESPONSIBILITIES:

• Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean and that displays are attractively merchandised to promote sales.


• Ensure all assigned inventory counts are accurate


• Protect assets against losses and shoplifting


• Handle all cash transactions accurate. Follow proper procedure for credit card and room charge transactions and obtain proper i.d. and department information for all employee discounts. Adhere to the hotel cash handling policy.


• Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.


• Maintain constant communication line with gift shop manager in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction.

QUALIFICATIONS:

• Previous experience in retail, customer service, or hospitality required.


• Excellent communication and interpersonal skills.


• Strong attention to detail and organizational skills.


• Ability to work in a fast-paced environment and handle multiple tasks.


• Familiarity with POS systems and basic cash handling procedures.


• Flexibility to work varying shifts, including weekends, holidays, and nights.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.