Seasonal Retail Operations Lead - Mountain Experience

Vail Resorts; Colorado; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free passes

Discounted tickets

Ski lessons

Lodging discounts

401(k)

Employee assistance

Training and development

Referral program

Job summary

Vail Resorts in Colorado is hiring for winter seasonal Retail Management positions across our network. You will lead daily store operations, monitor performance and budgets, and supervise scheduling and payroll while serving as a manager-on-duty in the store.

Joining our team means delivering high end customer service, maintaining product knowledge, and training staff in POS operation and sales techniques. The role offers competitive hourly wages, strong benefits, and opportunities for

Qualifications

• 1-3 years of retail management experience; ski industry preferred.
• High School Diploma or GED required.
• Fluent in English with strong communication skills.

Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager.
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable).
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss-prevention policies and procedures.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Maintain up to date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals.

Skills

Retail management

Customer service

Leadership

Budgeting

Payroll

Education

High School Diploma or GED

Tools

POS system

Job description

Vail Resorts in Colorado is hiring for winter seasonal Retail Management positions across our network. You will lead daily store operations, monitor performance and budgets, and supervise scheduling and payroll while serving as a manager-on-duty in the store.

Joining our team means delivering high end customer service, maintaining product knowledge, and training staff in POS operation and sales techniques. The role offers competitive hourly wages, strong benefits, and opportunities for