Winter Seasonal Product Sales & Guest Experience Manager

Vail Resorts; Vail (CO); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Free employee passes

Discounted lift tickets for friends &\

Job summary

Vail Resorts in Colorado is hiring for Winter Seasonal 2026/27 across multiple roles. The Product Sales team leads guest experience, sales strategy, and service delivery with strong focus on KPIs and budgeting.

This role emphasizes leadership, staff development, data-informed decisions, and cross-functional collaboration. The team operates in a dynamic mountain environment, requiring flexible scheduling, English fluency, and the ability to work indoors/outdoors.

Qualifications

• High School Diploma or GED required; some college preferred.
• 2+ years, hiring, onboarding, and coaching a team of employees.
• 3-5 years’ supervisory experience in a related field.
• Fluency in English is required.

Responsibilities

• Guest Experience Leadership—anticipate guest needs and deliver exceptional service.
• Product & Sales Strategy—manage Ticket, Season Pass, and Ski & Snowboard School offerings; ensure availability across locations.
• Talent Leadership & Development—recruit, train, schedule, coach, and evaluate staff.
• Financial Stewardship—prepare and monitor department budgets.
• Technology & Systems Integration—utilize Vail Resorts’ enterprise systems and coordinate with IT for upgrades.
• Cross-Functional Collaboration—partner with departments to align strategies and drive success.
• Values-Based Leadership—promote Mission and Core Values and leadership competencies.

Skills

Leadership

Team coaching

Guest experience

English fluency

Education

High School Diploma or GED

Tools

RPOS

Guest Connect

Workday

SuccessFactors

Coupa

The Lift

Concur

Job description

Vail Resorts in Colorado is hiring for Winter Seasonal 2026/27 across multiple roles. The Product Sales team leads guest experience, sales strategy, and service delivery with strong focus on KPIs and budgeting.

This role emphasizes leadership, staff development, data-informed decisions, and cross-functional collaboration. The team operates in a dynamic mountain environment, requiring flexible scheduling, English fluency, and the ability to work indoors/outdoors.