Seasonal Retail Lead — Mountain Resort Ops

Vail Resorts; Ludlow (VT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free passes

Employee discounts

401(k) retirement plan

Employee Assistance Program

Training & development

Referral program

Job summary

Vail Resorts is hiring for winter 2026/27 for Cooks, Drivers, Instructors and more. Join our mountain team and enjoy competitive pay ($25.00–$28.60/hr), free passes and lessons, and extensive employee discounts while building a career in a world-class environment.

Seasonal roles offer strong training, development opportunities, and wellness benefits to support your success this winter season. Applications accepted on a rolling basis through December 15, 2026, or until filled.

Qualifications

• High School Diploma or GED required.
• 1–3 years of retail management experience; ski industry preferred.
• Ability to work in a fast-paced retail environment.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Must be able to communicate fluently in English.

Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager.
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable).
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Maintain up to date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals

Skills

Customer service

Store leadership

English fluency

Education

High School Diploma or GED

Tools

POS system

Job description

Vail Resorts is hiring for winter 2026/27 for Cooks, Drivers, Instructors and more. Join our mountain team and enjoy competitive pay ($25.00–$28.60/hr), free passes and lessons, and extensive employee discounts while building a career in a world-class environment.

Seasonal roles offer strong training, development opportunities, and wellness benefits to support your success this winter season. Applications accepted on a rolling basis through December 15, 2026, or until filled.