Seasonal Retail Lead - Elevate Guest Experience & Ops

Vail Resorts; Truckee (CA); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and development

Job summary

Vail Resorts in Truckee is hiring for winter seasonal roles including Lead Retail Operations. Starting wages are $23.00/hr to $26.88/hr, with full-time and part-time hours.

The position emphasizes exceptional customer service, inventory management, merchandising, and operational excellence in a fast-paced mountain retail environment. You will guide and train staff, coordinate daily priorities, and uphold safety and cash-handling procedures while benefiting from ski passes, discounts, and

Qualifications

• Previous retail, customer service, or related experience preferred.
• Previous leadership or key-holder experience preferred.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced retail environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Support the daily operation of the retail store and help ensure a positive customer experience.
• Provide exceptional customer service and assist customers with product selection, questions, and concerns.
• Lead by example and demonstrate strong selling, customer service, and operational practices.
• Assist with opening and closing procedures, including securing the store and completing required operational tasks.
• Support inventory management, including receiving, processing, replenishment, transfers, cycle counts, and maintaining accurate inventory.
• Maintain organized and efficient stockroom and sales floor standards.
• Assist with merchandising, product presentation, signage, and promotional displays.
• Monitor product availability and communicate replenishment needs to management.
• Help coordinate daily priorities and delegate tasks to associates as directed by management.
• Provide guidance, training, and support to associates on store procedures, customer service, product knowledge, and operational standards.
• Assist management in monitoring sales floor coverage and ensuring associates are positioned to support customer needs.
• Help maintain company standards for cleanliness, safety, organization, and loss prevention.
• Process customer transactions accurately and follow all cash-handling and point-of-sale procedures.
• Assist with resolving customer issues and elevate concerns to management when appropriate.
• Support special events, seasonal transitions, promotions, inventory initiatives, and other store projects.
• Communicate operational issues, customer feedback, inventory concerns, and other business needs to store management.
• Follow all company policies, procedures, and safety requirements.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Communication

Leadership

Teamwork

Organization

Problem solving

Attention to detail

Retail experience

Flexibility

Cash handling

Tools

POS system

Job description

Vail Resorts in Truckee is hiring for winter seasonal roles including Lead Retail Operations. Starting wages are $23.00/hr to $26.88/hr, with full-time and part-time hours.

The position emphasizes exceptional customer service, inventory management, merchandising, and operational excellence in a fast-paced mountain retail environment. You will guide and train staff, coordinate daily priorities, and uphold safety and cash-handling procedures while benefiting from ski passes, discounts, and