SEASONAL - Retail & Fan Experience Associate

Unrivaled Basketball; Miami (FL); On-site; USD 23,000 - 32,000; Part time

Job summary

Unrivaled Basketball in Miami is seeking a Seasonal Retail & Fan Experience Associate to create memorable shopping experiences for fans during the 2026–2027 season. This on-site role supports sales, fan engagement, merchandising, and game-day execution, upholding the Unrivaled brand and standards.

Schedule is part-time, approximately 15–25 hours per week, with nights and weekends required for home games and events from December to March.

Qualifications

• Minimum 18 years of age; high school diploma or equivalent required.
• Prior retail, customer service, or event experience preferred.
• Ability to work independently and responsibly in a fast-paced, team-oriented environment.
• Must be available to work all Unrivaled home games and assigned events, including nights and weekends.
• Reliable, punctual, and professional with a strong work ethic.
• Foreign language skills are a plus.

Responsibilities

• Greet fans and create a welcoming, energetic, and professional atmosphere.
• Engage with fans to understand their needs and make product recommendations.
• Maintain the sales floor and stockroom to brand and visual standards.
• Process sales transactions accurately using the Unrivaled POS system.
• Support merchandise setup and breakdown for games, pop-ups, and special events.
• Restock and organize inventory throughout the day to ensure product availability.
• Ensure merchandise displays are visually appealing and aligned with brand guidelines.
• Maintain professionalism to positively represent the brand and league.
• Understand and embody Unrivaled’s values and fan-first approach.
• Perform additional responsibilities as assigned by the Retail Leadership Team.

Skills

Retail experience

Customer service

Event experience

Team player

Reliable

Education

High school diploma

Tools

POS system

Job description

ABOUT UNRIVALED

Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.

JOB OVERVIEW

Unrivaled is seeking Seasonal Retail & Fan Experience Associate to play an essential role in creating a memorable shopping experience for fans during the 2026–2027 season. The engagement is expected to begin onsite in Miami, Florida beginning on or around December 7, 2026, and will continue through approximately mid-March 2027, subject to completion of the agreed scope of services.

The Retail & Fan Experience Associate will support all aspects of retail operations including sales, fan engagement, merchandising, and game-day execution. Associates will embody the Unrivaled brand, deliver exceptional customer service and enthusiasm while supporting the league’s commitment to excellence.

JOB RESPONSIBILITIES

• Greet fans and create a welcoming, energetic, and professional atmosphere.
• Engage with fans to understand their needs and make product recommendations.
• Maintain the sales floor and stockroom to brand and visual standards.
• Process sales transactions accurately using the Unrivaled Point of Sale (POS) system.
• Support merchandise setup and breakdown for games, pop-ups, and special events.
• Restock and organize inventory throughout the day to ensure product availability.
• Ensure merchandise displays are visually appealing and aligned with Unrivaled brand guidelines.
• Maintain the highest standards of professionalism and customer service to ensure the Unrivaled brand and league are positively represented.
• Understand and embody Unrivaled’s values and fan-first approach.
• Perform additional responsibilities as assigned by the Retail Leadership Team.

QUALIFICATIONS

• Minimum 18 years of age; high school diploma or equivalent required.
• Prior retail, customer service, or event experience preferred.
• Ability to work independently and responsibly in a fast-paced, team-oriented environment.
• Must be available to work all Unrivaled home games and assigned events, including nights and weekends.
• Reliable, punctual, and professional with a strong work ethic.
• Able to maintain a high level of organization and attention to detail.
• Foreign language skills are a plus.

PHYSICAL DEMANDS

• Regularly required to stand, walk, bend, reach, and move throughout the facility.
• Must be able to lift and carry up to 30 lbs.
• Ability to work long shifts, including evenings and weekends.

COMPENSATION

• Hourly Rate: $20/hour
• Schedule: Part-time, approximately 15–25 hours per week (nights, weekends, and event days required).
• Season: December – March

Unrivaled is an equal opportunity organization. All qualified individuals will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, ancestry, national origin, age, disability, veteran status, or any other basis protected under applicable federal, state or local law.