Seasonal Retail Customer Service Pro

Michaels; Orion (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Seasonal Customer Service Team Member to assist customers in finding products, ensure a fast checkout, and support store operations. This role emphasizes friendly service, merchandise duties, and engagement with rewards programs.

Ideal for individuals with a positive attitude and experience in customer service or retail, with willingness to work nights, weekends, and early mornings. This seasonal position offers store discounts and benefits eligibility.

Qualifications

• Retail or customer service experience preferred.
• Ability to perform cash handling to standards.
• Experience with rewards programs enrollment is a plus.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on rewards program enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain store recovery standards and in-stock merchandise
• Support shrink and safety programs
• Adhere to SOPs and company policies

Skills

Customer service

Retail experience

Cash handling

Rewards enrollments

Omnichannel awareness

Framing cross-training

Job description

Michaels is seeking a Seasonal Customer Service Team Member to assist customers in finding products, ensure a fast checkout, and support store operations. This role emphasizes friendly service, merchandise duties, and engagement with rewards programs.

Ideal for individuals with a positive attitude and experience in customer service or retail, with willingness to work nights, weekends, and early mornings. This seasonal position offers store discounts and benefits eligibility.