Seasonal Retail & Customer Service Associate — Framing

Michaels; Lancaster (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Michaels in Lancaster, PA is seeking a friendly Store Associate to help customers find products, answer questions, and ensure a fast, accurate checkout.

You will assist with stocking, truck unloads, planograms, and store recovery, while participating in Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. A positive attitude and customer service experience are preferred.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on VOC survey.
• Assist with BOPIS and SFS processes.
• Participate in truck unload, stocking, and planogram maintenance.
• Maintain store recovery and in-stock conditions; complete returns/go backs.
• Support shrink and safety programs.

Skills

Retail experience

Customer service

Job description

Michaels in Lancaster, PA is seeking a friendly Store Associate to help customers find products, answer questions, and ensure a fast, accurate checkout.

You will assist with stocking, truck unloads, planograms, and store recovery, while participating in Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. A positive attitude and customer service experience are preferred.