Seasonal Retail Customer Experience Specialist

The TJX Companies, Inc.; Rockford (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Vacation days

Job summary

The TJX Companies, Inc. is hiring at Sierra Store in Rockford, IL to deliver a highly satisfying customer experience across our off-price banners. You will engage with customers, keep a clean store, and support operating standards including loss prevention and merchandising procedures.

We seek individuals with strong customer service, communication, and teamwork skills who can multi-task, adapt to direction, and assist in multiple store areas. Competitive pay and benefits are offered.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Excellent customer service

Strong communication

Organizational skills

Multi-tasking

Flexibility

Team collaboration

Job description

The TJX Companies, Inc. is hiring at Sierra Store in Rockford, IL to deliver a highly satisfying customer experience across our off-price banners. You will engage with customers, keep a clean store, and support operating standards including loss prevention and merchandising procedures.

We seek individuals with strong customer service, communication, and teamwork skills who can multi-task, adapt to direction, and assist in multiple store areas. Competitive pay and benefits are offered.