Seasonal Retail Associate - Framing & Customer Experience

Michaels; Dover (DE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Michaels is hiring for a store role in Dover, DE. The position focuses on delivering friendly customer service, helping shoppers locate products, and ensuring a fast, accurate checkout.

Responsibilities include truck unloading, stocking, planograms, and participation in store recovery to keep the shop well merchandised and in stock. The role involves supporting BOPIS/SFS, promoting rewards programs, and cross-training in custom framing.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store as needed.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and enroll them
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail / customer service experience

Job description

Michaels is hiring for a store role in Dover, DE. The position focuses on delivering friendly customer service, helping shoppers locate products, and ensuring a fast, accurate checkout.

Responsibilities include truck unloading, stocking, planograms, and participation in store recovery to keep the shop well merchandised and in stock. The role involves supporting BOPIS/SFS, promoting rewards programs, and cross-training in custom framing.