Seasonal Retail Associate — Framing & Customer Experience

Michaels; Bay Shore (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical / dental / vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels in Bay Shore, NY is seeking store associates to deliver friendly customer service, help shoppers find products, and ensure a fast checkout.

You will unload trucks, stock shelves, maintain planograms, participate in omnichannel efforts like BOPIS and SFS, and support safety and shrink programs. Applicants must be able to stand long hours in a climate-controlled public retail setting.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Retail / customer service experience

Framing cross-training

Job description

Michaels in Bay Shore, NY is seeking store associates to deliver friendly customer service, help shoppers find products, and ensure a fast checkout.

You will unload trucks, stock shelves, maintain planograms, participate in omnichannel efforts like BOPIS and SFS, and support safety and shrink programs. Applicants must be able to stand long hours in a climate-controlled public retail setting.