Seasonal Retail Associate - Customer Service & Framing

michaels; Pierpont (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels Morgantown, WV is seeking store team members to deliver friendly customer service, assist shoppers, and ensure fast checkout experiences. You will participate in truck unloading, stocking, planograms, and omnichannel processes like BOPIS and SFS, while maintaining store standards and recovery.

Must be at least 16 years old. The role emphasizes teamwork, safety, and adherence to SOPs, with opportunities to cross-train in framing-related tasks and contribute to a well-merchandised,

Qualifications

• Retail and/or customer service experience preferred.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels Morgantown, WV is seeking store team members to deliver friendly customer service, assist shoppers, and ensure fast checkout experiences. You will participate in truck unloading, stocking, planograms, and omnichannel processes like BOPIS and SFS, while maintaining store standards and recovery.

Must be at least 16 years old. The role emphasizes teamwork, safety, and adherence to SOPs, with opportunities to cross-train in framing-related tasks and contribute to a well-merchandised,