Seasonal Restaurant & Retail Associate - NYC

Ghirardelli Chocolate Company; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Holiday pay 1.5x

Free sundae or shake on every shift

Employee discount 50% off everything

Quarterly bonus opportunity

Job summary

Ghirardelli Chocolate Company in New York, NY is hiring a Restaurant/Retail Associate to perform all restaurant and retail duties, including guest service, cash handling, and product display. This role is seasonal with the opportunity to become permanent and requires high energy and reliability, including nights and weekends.

You will merchandise, stock, upsell our premium chocolate line, and maintain cleanliness and proper pricing. Prior retail experience is desirable.

Qualifications

• Must be 18 years old.
• High school diploma preferred.

Responsibilities

• Provide exceptional Guest service.
• Manage cash handling and credit card processing per procedures.
• Assemble various proprietary retail items per the Recipe Guidelines.
• Maintain adequate stock of all retail product on sales floor and back stock.
• Ensure product is priced and signed per Company Guidelines.
• Maintain cleanliness, arrangement, and display on the sales floor.
• Maintain knowledge of all products, pricing, and company history.
• Upsell opportunities using product knowledge.
• Gift-wrap items for sale per guidelines.
• Follow Food Safety guidelines and keep areas clean.

Skills

Strong communication

Basic math

Work with little supervision

Teamwork / diverse team

Time management

Guest service

Dishwashing machine operation

Education

High school diploma

18+ years old

Job description

Immediate openings, ability to start in days!!

Pay Rate - $20.00/Hr

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Shifts could be up to 2 hours before/after store hours for prep/cleaning. Seasonal with the opportunity to be permanent!

Restaurant/Retail Associate – this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

Join us today!

This position will perform both restaurant and retail duties. Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience:

• Must be 18 years old
• High school diploma preferred