Chocolatier

Ghirardelli Chocolate; Santa Monica (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Holiday Pay – 1.5x pay for holidays

Free Sundae or shake on every Shift

Employee Discount – 50% off everything

Quarterly Bonus opportunity!!

Starting Pay – $ 20.00

Job summary

Ghirardelli Chocolate in Santa Monica, CA is seeking a Restaurant/Retail Associate to perform all restaurant and retail duties. You will greet guests, process transactions, merchandise and stock shelves while delivering friendly, high-energy service.

Strong cash handling, knowledge of pricing, and upselling opportunities are essential. The role requires reliability, willingness to work nights and weekends, and prior retail experience is desirable.

Qualifications

• Must be 18 years old.
• High school diploma preferred.

Responsibilities

• Provide exceptional Guest service
• Effectively manage cash handling and credit card processing
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product on sales floor and back stock
• Ensure product is priced and signed per Company Guidelines
• Maintain cleanliness, arrangement, and display per standards
• Maintain knowledge of products, pricing, and company history
• Use product and pricing knowledge to upsell guests
• Gift-wrap items as needed per guidelines
• Follow Food Safety guidelines and keep areas clean
• Replenish fountain and candy items and maintain stockroom
• Keep fountain area stocked and in good condition
• Set up, maintain, and break down fountain area
• Operate dishwashing machine

Skills

Basic math

Communication

Independence

Teamwork

Time management

Guest service

Dishwashing

Education

HS Diploma

18+ age requirement

Job description

• Immediate openings, ability to start in days!!
• Starting Pay – $ 20.00
• Holiday Pay – 1.5x pay for worked holidays!
• Free Sundae or shake on every Shift!!
• Employee Discount – 50% off everything!
• Quarterly Bonus opportunity!!
• Store Hours – Sunday - Thursday 10:00am - 8:00pm ; Friday & Saturday 10:00am - 9:00pm
• Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Associate – this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

This position will perform both restaurant and retail duties. Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience:

• Must be 18 years old
• High school diploma preferred