Restaurant & Retail Associate

Ghirardelli Chocolate Company; Lathrop (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Starting pay and tips

Holiday pay

Employee discount 50%

Quarterly bonus

Free sundae or shake on shift

Job summary

Ghirardelli Chocolate Company in California is hiring a Restaurant/Retail Associate to perform both restaurant and retail duties, merchandise, stock, and provide excellent guest service.

You must be high energy and reliable, able to work all shifts including nights and weekends, with strong math, communication, and teamwork. Enjoy 50% employee discount and potential bonuses.

Qualifications

• Basic math computation
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile and provide superior guest service
• Ability to operate a dishwashing machine

Responsibilities

• Provide exceptional guest service
• Manage cash handling and credit card processing
• Assemble proprietary retail items per guidelines
• Maintain adequate retail stock on floor and back stock
• Ensure items are priced and signed per guidelines
• Maintain cleanliness and display standards
• Maintain knowledge of products and pricing
• Upsell opportunities with guests
• Gift-wrap items per guidelines
• Follow food safety guidelines
• Stock fountain and condiment supplies
• Keep stockroom clean and orderly
• Clean windows and mirrors as needed
• Maintain guest and employee washing facilities
• Set up, maintain, and break down fountain area
• Replenish toppings and fountain items
• Maintain ice cream flavors
• Know fountain products and preparation
• Work as Topper/Scooper as needed
• Perform Semi-Table Service for guest satisfaction
• Maintain candy making equipment and supplies

Skills

Basic math

Oral and written communication

Supervision-free work

teamwork

Time management

Guest service

Dishwasher operation

Education

18+ years old

High school diploma preferred

Job description

Immediate openings, ability to start in days!!

Starting Pay –$16.90 + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Saturday 9:00am - 8:00pm ; Sunday 10:00am - 8:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Associate - this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

Join us today! This position will perform both restaurant and retail duties. Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience:

• Must be 18 years old
• High school diploma preferred