Restaurant & Retail Associate

Ghirardelli Chocolate; Lathrop (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Holiday pay

Free sundae or shake on shift

Employee discount 50%

Quarterly bonus

Job summary

Ghirardelli Chocolate in California is hiring a Restaurant/Retail Associate to perform both restaurant and retail duties, including guest service, merchandising, stock, and cash handling. Shifts may extend before/after store hours, with high-energy, reliable candidates required for nights and weekends.

Merchandising, stocking, and customer service are essential, along with knowledge of pricing, product lines, and company history.

Qualifications

• Must be 18 years old.
• High school diploma preferred.

Responsibilities

• Provide exceptional guest service and handle restaurant and retail duties.
• Manage cash handling and credit card processing following company procedures.
• Stock, price, and sign merchandise per guidelines; maintain cleanliness and displays.
• Maintain knowledge of products, pricing, and company history.
• Assist with fountain area, toppings, and preparation as needed.
• Perform semi-table service and contribute to guest satisfaction.

Skills

Basic math

Communication

Independence

Teamwork

Time management

Guest service

Dishwashing

Education

High school diploma (preferred)

Job description

Immediate openings, ability to start in days!!

Starting Pay –$16.90 + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Saturday 9:00am - 8:00pm ; Sunday 10:00am - 8:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Associate - this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

Join us today! This position will perform both restaurant and retail duties. Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience:

• Must be 18 years old
• High school diploma preferred