Seasonal Customer Experience Associate

Tecovas; United States; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Opportunity to become permanent

Remote role within United States

Job summary

Tecovas, based in Austin, TX, is seeking Seasonal Customer Experience Associates to ensure customers have the best possible interaction with our brand and product. This remote role is open to candidates located within the United States and will be on the forefront of our customer experience function.

You'll support inquiries across email, live chat, and phone, help with purchases, shipping, and product advice, and collaborate with leadership to refine policies and retention programs.

Qualifications

• BA/BS degree a plus.
• Retail or customer-facing job experience.
• Independent, results-driven work ethic.
• Ability to manage difficult customer situations calmly.

Responsibilities

• Serve as the first point of contact for new and existing customers through email, live chat, and phone.
• Quickly and accurately answer customer questions and resolve issues related to purchases, shipping, and other inquiries.
• Provide product advice including style, fit, and customer-specific recommendations.
• Know the product line, ordering, shipping, and logistics to support customers and teammates as a knowledge base.
• Gain cross-functional experience in sales, events, marketing, and other customer-facing functions as desired.
• Partner with leadership to create and execute new policies and customer retention programs.
• Maintain excellent daily metrics and CSAT.
• Represent the team with positive culture, attitude, and expertise, embodying Tecovas' core values.

Skills

Customer service

Communication

Problem solving

Remote work friendly

Education

BA/BS degree a plus

Job description

We're passionate about customer experience here at Tecovas, and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly‑growing brand.

Schedule

• Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Key holiday events, including:
  • The week of Thanksgiving (including the Friday after Thanksgiving)
  • The week of Christmas (including the day after Christmas)
  • The week between Christmas and New Year's (including New Year's Day)
• Mandatory training: Oct 12‑16 & Oct 19‑23, 9am‑1pm CT

This is a temporary role with an expected start date of Oct 12‑Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.

This is a remote position available to candidates located within the United States.

Responsibilities

• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer‑specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
• Gain gross‑functional experience in sales, events, marketing, and other customer‑facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas' core values.

Qualifications

• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer‑facing job experience
• Independent, results‑driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast‑paced startup environment
• Utmost character, honesty, and humility

Part‑Time Benefits

• Competitive hourly compensation: $18/hour

About Us

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.