Seasonal Pet Resort Front Desk | Growth Path

Pet Paradise; San Antonio (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy

Dog Training Academy

Grooming Academy

Paid Time Off

Health, Dental and Vision Insurance

401(k) Savings Plan

Job summary

Pet Paradise in Stone Oak, TX, is seeking a Seasonal Front Desk Associate to welcome guests and their pets with warmth and efficiency. You will manage check-ins/check-outs, answer calls and emails, and coordinate pet care needs while maintaining a high standard of cleanliness in the lobby and entrance area.

The role offers opportunities to advance through our Unleashed Leadership Academy, Dog Training Academy, and Grooming Academy, plus benefits like discounted veterinary care and paid time off

Qualifications

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

• Welcoming pet parents and their pets as they enter the resort
• Organizing and processing check-ins and check-outs
• Walking pets for drop off and pickup and coordinating suite placement
• Answering phone calls, voicemails, and emails in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating with pet parents and resort leadership as needed
• Maintaining cleanliness of the entranceway and lobby, including restrooms
• Maintaining, cleaning, and supporting the cat room
• Liaising with veterinary service team about appointments and arrivals
• Handling harnesses at check-in/check-out
• Setting up suites for each pet
• Familiarity with harness types

Skills

Customer service

Attention to detail

Communication

Problem solving

Team player

Physical stamina

Flexibility

Job description

Pet Paradise in Stone Oak, TX, is seeking a Seasonal Front Desk Associate to welcome guests and their pets with warmth and efficiency. You will manage check-ins/check-outs, answer calls and emails, and coordinate pet care needs while maintaining a high standard of cleanliness in the lobby and entrance area.

The role offers opportunities to advance through our Unleashed Leadership Academy, Dog Training Academy, and Grooming Academy, plus benefits like discounted veterinary care and paid time off