Holiday Seasonal Sales & Customer Experience Associate

Five Below, Inc.; Alton (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health coverage

Wellness resources

Job summary

Five Below, Inc. is seeking a Seasonal Sales Associate in Illinois to deliver outstanding customer service during the busy holiday period. You will handle transactions, answer questions, restock merchandise, and help customers find products with a friendly, high-energy approach.

The role emphasizes strong communication, basic tech skills, and flexibility to work day/evening shifts. This temporary position runs October through January and offers an entry point into a fast-paced retail environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator who can engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Good communicator

Tech-savvy

Flexible schedule

Tools

Cash register

Hand-held devices

Mobile devices

Job description

Five Below, Inc. is seeking a Seasonal Sales Associate in Illinois to deliver outstanding customer service during the busy holiday period. You will handle transactions, answer questions, restock merchandise, and help customers find products with a friendly, high-energy approach.

The role emphasizes strong communication, basic tech skills, and flexibility to work day/evening shifts. This temporary position runs October through January and offers an entry point into a fast-paced retail environment.