Seasonal Operations & Tech Setup Specialist

H&R Block; Windsor Heights (IA); On-site; USD 24,796 - 35,817; Full time

Job summary

H&R Block in the United States is seeking a Seasonal Operations Technical Specialist to ensure seasonal tax offices are ready, branded, and fully functional. You will support openings, relocations, and daily operations across multiple offices, applying hands-on technical and logistical know-how.

You’ll work with District Operations Coordinators and technology teams, perform light maintenance, install hardware, manage inventory, and document issues in the case system while adapting to a

Qualifications

• Ability to follow direction while exercising sound judgment in a field-based environment.
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge of hardware setup and maintenance
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up‑to‑date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Skills

Field-based work

Hardware setup

Troubleshooting basics

Problem solving

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

H&R Block in the United States is seeking a Seasonal Operations Technical Specialist to ensure seasonal tax offices are ready, branded, and fully functional. You will support openings, relocations, and daily operations across multiple offices, applying hands-on technical and logistical know-how.

You’ll work with District Operations Coordinators and technology teams, perform light maintenance, install hardware, manage inventory, and document issues in the case system while adapting to a