Seasonal Operations Specialist — Payroll & SOPs

Air Comfort, Inc; Danvers (MA); On-site; USD 42,000 - 63,000; Full time

Job summary

Air Comfort, Inc in Danvers, MA is seeking an Operations Admin to support daily branch operations, payroll, invoicing, records, and SOP maintenance. You will drive process improvements, coordinate with teams, and help ensure smooth seasonal workflows.

The role emphasizes CRM data integrity, scheduling, and occasional travel to other branches, with typical 8-5 hours Monday through Friday and a focus on accuracy, teamwork, and accountability.

Qualifications

• Advanced experience and knowledge of CRM systems.
• Effective written and oral communication skills.
• Excellent time management, interpersonal, and organizational skills.
• Proficiency with Microsoft Office programs, including Excel.
• Strong attention to detail and ability to multi-task.
• Adaptability to new processes in a fast-paced environment.
• Possession of a working smartphone.
• Current driver’s license and reliable transportation.

Responsibilities

• Monitor daily timesheet activity and complete accurate, timely payroll submissions for the branch.
• Oversee the subcontractor invoice approval process, resolve invoice-related issues, and ensure invoices match operational systems.
• Manage recruiting cold calls, onboarding processes, and collection of required documents (e.g., driver’s licenses, certificates of insurance, medical cards).
• Conduct customer analysis and maintain up-to-date customer profiles in the CRM system.
• Train, schedule, and oversee event dispatch operations.
• Continuously update operations systems to align with the landscape/snow calendar and job flow.
• Assist in developing, implementing, and ensuring accountability for company SOPs.
• Maintain uniform inventory and ensure proper organization.
• Perform general office administration duties as assigned by the Branch Operations Manager.
• Attend and document pre- and post-storm meetings, oversee timesheet activity during snow events, and ensure accurate data collection and communication.
• Travel to various branch locations as needed to support process improvement and attend branch meetings.

Skills

CRM systems

Written & verbal communication

Time management

Interpersonal skills

Organizational skills

Attention to detail

Adaptability

Tools

Microsoft Excel

CRM software

Job description

Air Comfort, Inc in Danvers, MA is seeking an Operations Admin to support daily branch operations, payroll, invoicing, records, and SOP maintenance. You will drive process improvements, coordinate with teams, and help ensure smooth seasonal workflows.

The role emphasizes CRM data integrity, scheduling, and occasional travel to other branches, with typical 8-5 hours Monday through Friday and a focus on accuracy, teamwork, and accountability.