Omni-Channel Fulfillment Specialist

Brobston Group; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group is seeking an Omni Stockist to support the store management team and the broader retail network. You will manage omni-channel order fulfillment, prepare merchandise for shipping, and support in-store and virtual selling processes to deliver an excellent client experience.

The role emphasizes accurate, timely processing of BOPIS, Ship-from-Store, curbside pickup, consignments and returns, with heavy emphasis on clienteling platforms and cross-functional collaboration.

Qualifications

• Minimum 2 years retail or customer experience; luxury retail experience preferred.
• Associate degree or equivalent experience a plus; stock control and POS/inventory management experience.
• Strong digital literacy and proficiency in Microsoft Office (Excel, PowerPoint, Word) and clienteling tools.
• Excellent interpersonal and communication skills and ability to work collaboratively.
• Ability to lift up to 25 lbs, perform 50% physical labor and maintain flexible availability including nights, weekends and holidays.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours and rebalance request transfers.
• Pick, pack and prepare deliveries for shipping and handle charge sends for Client Advisors outside the home store.
• Execute daily omni-channel tasks including Curbside Pick-up, Ship-from-Store and BOPIS processes.
• Prepare consignments and support white glove, ship-to-home and other delivery options.
• Use in-store digital clienteling platforms (HERO, HEAVEN, Client Compass) and act as a technical resource for the team.
• Participate in loss prevention procedures, improve return management accuracy and resolve open client order cases.

Skills

Retail experience

Customer service

Interpersonal skills

Digital literacy

Microsoft Office

Clienteling tools

Team collaboration

Education

Associate degree or equivalent experience

Tools

HERO

HEAVEN

Client Compass

Job description

Brobston Group is seeking an Omni Stockist to support the store management team and the broader retail network. You will manage omni-channel order fulfillment, prepare merchandise for shipping, and support in-store and virtual selling processes to deliver an excellent client experience.

The role emphasizes accurate, timely processing of BOPIS, Ship-from-Store, curbside pickup, consignments and returns, with heavy emphasis on clienteling platforms and cross-functional collaboration.