Omni-Channel Operations Lead

KnitWell Group; Olathe (KS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Generous employee discount (50%–70%)

Referral incentive program

Discounts on travel, shopping, and文化活动

Job summary

Talbots Overland Park store in Overland Park, KS seeks a full-time associate to deliver outstanding customer service and support omnichannel operations. You will engage customers, process orders and transfers, and contribute to a welcoming shopping environment.

Responsibilities include Direct Fulfillment, BOPIS/BOPAC, Ship to Store, stock handling, merchandising, and backroom organization, with opportunities to grow within a supportive retail team.

Qualifications

• Customer-centric approach with strong interpersonal skills.
• Excellent verbal communication and active listening.
• Comfort navigating computer/iPad/handheld systems.
• Able to multi-task in a fast-paced environment and stay organized.

Responsibilities

• Create exceptional customer experiences and build relationships with shoppers.
• Lead omni duties including Direct Fulfillment, BOPIS, BOPAC, Ship to Store, Transfers, MOS and Damages.
• Work closely with store leadership to set daily priorities and maintain visuals.
• Coordinate shipping, receiving and backroom activities; maintain a clean, organized space.
• Assist in facilities tasks and protect company assets; open/close store as needed.

Skills

Customer focus

Verbal communication

Tech proficiency

Multi-tasking

Job description

Talbots Overland Park store in Overland Park, KS seeks a full-time associate to deliver outstanding customer service and support omnichannel operations. You will engage customers, process orders and transfers, and contribute to a welcoming shopping environment.

Responsibilities include Direct Fulfillment, BOPIS/BOPAC, Ship to Store, stock handling, merchandising, and backroom organization, with opportunities to grow within a supportive retail team.