Seasonal Office Supervisor - Tax Ops & Service

Liberty Tax, Inc.; Jacksonville (FL); Presencial; USD 26 000 - 36 000; Tempo integral

Resumo da oferta

Liberty Tax Service in Jacksonville, FL is seeking an Office Supervisor to oversee daily operations of a single tax office within the Managed Operations structure. You will lead staff, ensure policy compliance, drive performance, and deliver excellent customer service.

The role requires strong leadership, multitasking, and communication skills; experience with tax software and Microsoft Office; PTIN status preferred; seasonal hours with weekend availability during peak season.

Qualificações

• Strong leadership and organizational abilities.
• Experience supervising office staff and drivers of performance.
• Familiarity with tax preparation processes and software.

Responsabilidades

• Oversee day-to-day office operations and staff scheduling.
• Provide excellent customer service and handle client concerns.
• Ensure compliance with company policies and tax regulations.
• Lead recruitment and onboarding of seasonal staff.

Conhecimentos

Leadership

Staff management

Multitasking

Communication

Customer service

Independent work

Formação académica

High school diploma or equivalent

Associate's degree or higher preferred

Ferramentas

Microsoft Office Suite

Tax preparation software

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Supervisor, Managed Operations

Southeast Region Seasonal Manager/Supervisor 18168 - Jacksonville, FL, Jacksonville, FL, US

24 days ago Requisition ID: 10289

Salary Range: $19.00 To $26.00 Hourly

Job Title: Office Supervisor

Department/Business Unit: Managed Operations

Reports to: Regional Leadership

Status: Seasonal

FLSA Status: Non-Exempt

This is to create a candidate pool in the Jacksonville, FL area

Job Summary

The Office Supervisor is responsible for overseeing the daily operations of a single Liberty Tax office within the Managed Operations structure. This role provides leadership to office staff, ensures compliance with company procedures, drives operational performance, and delivers exceptional customer service. The Office Supervisor acts as a key liaison between the tax office and Regional Leadership.

Responsibilities/Duties

Office Management:

• Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.

Customer Service:

• Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.

Compliance and Accuracy:

• Ensure adherence to all company policies and procedures.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.

Staff Leadership and Development:

• Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.

Marketing and Community Engagement:

• Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.

Documentation and Reporting:

• Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Qualifications

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Ability to work independently and manage staff performance effectively.
• Must have PTIN or eligible to receive
• Minimum 3 years previous tax preparation experience is preferred

Education and Experience

• High school diploma or equivalent required; associate's degree or higher preferred.
• Minimum of 1-2 years of office management or supervisory experience.
• Prior tax preparation or financial services experience is a plus.

Physical Requirements

Position requires working at a desk or in an office environment for extended periods. May require occasional lifting of supplies up to 25 pounds. Position may also require standing and walking for short periods. Must be able to work evenings and weekends during peak season.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. While performing the duties of this job, the employee may be exposed to adverse weather conditions for small periods of time.

Employee Acknowledgement

This job description is not intended to be an exhaustive list of responsibilities, skills, duties, or requirements. Liberty Tax Service reserves the right to revise the functions of the job or to require that additional or different tasks be performed when business needs change.

Liberty Tax Service is an equal opportunity employer.