Seasonal Tax Office Manager

JTH Tax LLC; Independence (MO); On-site; USD 26,000 - 33,000; Full time

Job summary

Liberty Tax Service seeks an Office Supervisor in Independence, MO, to oversee daily operations of a single tax office within the Managed Operations structure. You will lead staff, ensure policy compliance, and drive performance while delivering exceptional client service.

The role requires coordinating with Regional Leadership, managing schedules, and ensuring accurate tax return preparation. Evening/weekend work during peak season is expected; PTIN eligibility is preferred.

Qualifications

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Ability to work independently and manage staff performance effectively.
• Must have PTIN or eligible to receive.
• Minimum 3 years previous tax preparation experience is preferred.

Responsibilities

• Office Management: Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.
• Customer Service: Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.
• Compliance and Accuracy: Ensure adherence to all company policies and procedures.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
• Staff Leadership and Development: Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.
• Marketing and Community Engagement: Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.
• Documentation and Reporting: Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Skills

Leadership

Multitasking

Communication

Customer service

Self-management

PTIN eligibility

Tax preparation experience

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Tax preparation software

Job description

Liberty Tax Service seeks an Office Supervisor in Independence, MO, to oversee daily operations of a single tax office within the Managed Operations structure. You will lead staff, ensure policy compliance, and drive performance while delivering exceptional client service.

The role requires coordinating with Regional Leadership, managing schedules, and ensuring accurate tax return preparation. Evening/weekend work during peak season is expected; PTIN eligibility is preferred.