Customer Service Representative

Pro Resources Inc.; Plymouth (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Pro Resources Inc. in Plymouth, IN is seeking a Customer Service Representative to manage customer inquiries via phone, email, and social media, process orders, and maintain a strong online presence.

The role requires a friendly, organized individual who thrives in a fast-paced environment and is committed to exceptional service. Responsibilities include handling orders and payments, addressing billing concerns, and coordinating with the warehouse to expedite shipments.

Qualifications

• Must excel at customer service and always maintain an incredibly positive and professional demeanor.
• Ability to manage high volumes of inbound and outbound calls, customer queries, and concerns professionally and courteously.
• Exceptional written and verbal communication skills.
• Ability to maintain accurate records of customer interactions and transactions with strong attention to detail.
• Previous experience in customer service, sales, or related fields.
• Proficiency in navigating multiple online interfaces and systems.
• Ability to manage tasks in a time‑sensitive environment and adapt to changing priorities.
• Ability to multitask effectively, such as handling customer inquiries while updating records.
• Ability to learn, retain, and effectively use information about product lines and company knowledge base.
• Strong interpersonal skills and ability to build rapport with both onsite and remote supervisors and coworkers.
• Experience responding to social media comments and messages.
• Proactive in identifying recurring customer themes or complaints and escalating issues when necessary.

Responsibilities

• Process new customer orders, payments, order changes, returns, and exchanges, address billing concerns.
• Respond to customer questions, concerns, and complaints through telephone, social media, and email.
• Maintain strong knowledge of company products and services to provide prompt, courteous, and accurate responses.
• Draft original responses for unique or complex customer situations.
• Prioritize and resolve customer emails efficiently based on urgency and context.
• Monitor and engage with customer inquiries and interactions on company social media platforms.
• Assist in shipping out customer orders as needed.
• Collaborate with the warehouse to expedite orders, manage changes, and process returns/exchanges.
• Support order printing and expediting processes.
• Assist with processing online orders.

Skills

Customer service

Communication skills

Time management

Multitasking

Social media experience

Job description

Job Title: Customer Service Representative

Pay:$18.00 hourly

Hours:8:00 a.m.-4:00 p.m. Monday- Wednesday8:00 a.m.-1:00 p.m. ThursdayOff Friday

Location: Plymouth, Indiana

The Customer Service Representative plays a key role in supporting customers through phone, email, and social media while also managing the company’s online presence. This position requires a creative, organized individual who is comfortable working in a fast‑paced environment and is committed to delivering exceptional customer service. The role includes responding to customer inquiries, processing orders while promoting great customer satisfaction.

Essential Responsibilities

• Process new customer orders, payments, order changes, returns, and exchanges, address billing concerns.
• Respond to customer questions, concerns, and complaints through telephone, social media, and email.
• Maintain strong knowledge of company products and services to provide prompt, courteous, and accurate responses.
• Draft original responses for unique or complex customer situations.
• Prioritize and resolve customer emails efficiently based on urgency and context.
• Monitor and engage with customer inquiries and interactions on company social media platforms.
• Assist in shipping out customer orders as needed.
• Collaborate with the warehouse to expedite orders, manage changes, and process returns/exchanges.
• Support order printing and expediting processes.
• Assist with processing online orders.

Required Knowledge & Experience

• Must excel at customer service and always maintain an incredibly positive and professional demeanor.
• Ability to manage high volumes of inbound and outbound calls, customer queries, and concerns professionally and courteously.
• Exceptional written and verbal communication skills.
• Ability to maintain accurate records of customer interactions and transactions with strong attention to detail.
• Previous experience in customer service, sales, or related fields.
• Proficiency in navigating multiple online interfaces and systems.
• Ability to manage tasks in a time‑sensitive environment and adapt to changing priorities.
• Ability to multitask effectively, such as handling customer inquiries while updating records.
• Ability to learn, retain, and effectively use information about product lines and company knowledge base.
• Strong interpersonal skills and ability to build rapport with both onsite and remote supervisors and coworkers.
• Experience responding to social media comments and messages.
• Proactive in identifying recurring customer themes or complaints and escalating issues when necessary.
• Team‑oriented mindset and ability to work independently without constant supervision.
• Some knowledge of plants is helpful; willingness to learn nursery stock types and care requirements is required.
• Minimum 1 year of experience as a customer service representative or similar role.

Work Environment & Physical Requirements

Fast‑paced, seasonal workload with peak activity during spring shipping season. Regular interaction with warehouse, farm, and office teams. Work performed primarily in an office setting, with periodic time spent in warehouse or cooler areas. Ability to sit, stand, walk, and move between departments throughout the day. Occasional lifting of up to 25 lbs. Occasional exposure to cooler environments when assisting with inventory or shipping tasks.