SEASONAL - Member Service Support Specialist

Southeast Financial Credit Union; Goodlettsville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a seasonal Member Service Support Specialist to join their team. In this role, you will provide friendly and efficient service to members, assisting with various financial transactions and inquiries. You'll be a vital part of a supportive environment that values professionalism and growth. This position offers competitive pay, generous leave, and a strong 401(k) match, making it an excellent opportunity for those looking to start their career in financial services. If you are passionate about helping others and eager to learn, this role is perfect for you.

Benefits

Generous vacation and sick leave

Company-paid group insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Attractive 401(k) match

Qualifications

• 1 to 12 months of experience in a similar role.
• High school diploma or GED required.

Responsibilities

• Provide prompt and friendly service to members over the phone.
• Handle deposits, loan payments, and account inquiries.
• Assist with online/mobile banking questions.

Skills

Courtesy

Tact

Diplomacy

10-key Calculator Operation

Typing

Education

High School Diploma or GED

Job description

SEASONAL - Member Service Support Specialist

Join to apply for the SEASONAL - Member Service Support Specialist role at Southeast Financial Credit Union.

Overview

At Southeast Financial Credit Union, our employees are vital to our success. We foster an environment that promotes professionalism, growth, and opportunity. Our team is committed to providing exceptional member service, making us a leader in the industry.

Why Work With Us?

• Highly competitive pay rates
• Generous vacation and sick leave, plus leave donation programs
• Company-paid group insurance and dependent coverage
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Attractive 401(k) match
• We work for YOU, not the other way around

Role Summary

Provide prompt, friendly, and efficient service to members by identifying their needs, assisting with financial transactions over the phone, explaining products/services, and resolving issues. Follow established policies and procedures.

Key Responsibilities

• Support Branch Operations: handle deposits, drafts, verify cash, process mail-in deposits and loan payments, perform file maintenance, process credit card payments, sell Visa gift cards, and balance cash drawers daily.
• Assist members with account openings/closings, address changes, stop payments, and check holds. Support loan applications and inquiries. Handle night deposits, check orders, and mail account packets. Flexibility to work in various regional branches including Brentwood, Franklin, Goodlettsville, Nashville, LaVergne, Bowling Green, KY.
• Support Member Service Call Center: answer inquiries, process transactions, resolve issues, identify cross-sell opportunities, and assist with online/mobile banking questions.
• Support Membership File Maintenance: perform various administrative tasks as needed.

Performance Expectations

• Deliver accurate, courteous, and professional service
• Maintain and balance cash drawer daily
• Respond promptly to in-person and phone inquiries
• Process transactions error-free
• Maintain a professional appearance and work environment
• Stay knowledgeable about credit union products/services
• Adhere to policies, procedures, and regulatory requirements

Qualifications

• Experience: 1 to 12 months in a similar role
• Education: High school diploma or GED
• Skills: Courtesy, tact, diplomacy, ability to operate a 10-key calculator, typewriter, and computer keyboard

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other