Seasonal Luxury Store Ops & Client Experience Pro

Tiffany & Co.; Chevy Chase (MD); Sur place; USD 28 000 - 33 000; Plein temps

Résumé du poste

Tiffany & Co. in Chevy Chase, MD, is seeking an Operations Professional to be the heart of back-of-house functions. You will support store sales and profitability by handling client service, order fulfillment, and inventory management with the Tiffany Touch.

You will collaborate with Sales Professionals and management to optimize opportunities, maintain accurate stock, and deliver exceptional service. The role requires strong communication, problem solving, and flexibility in daily tasks.

Qualifications

• Strong analytical skills and attention to detail.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• Preferred Qualifications: A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsabilités

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture data during client interactions to cultivate new and existing clients.
• Effectively handle internal and external phone and e‑mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
• Elevate in store experience consistently delivering memorable moments.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.
• Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise.
• Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
• Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately.

Connaissances

Strong Analytical skills

Organized and detail oriented

Flexibility to perform different tasks

Authorization to work in the United...

Formation

A college/university degree

Graduate gemologist degree or GIA course work

Outils

Microsoft Word

Excel

Description du poste

Tiffany & Co. in Chevy Chase, MD, is seeking an Operations Professional to be the heart of back-of-house functions. You will support store sales and profitability by handling client service, order fulfillment, and inventory management with the Tiffany Touch.

You will collaborate with Sales Professionals and management to optimize opportunities, maintain accurate stock, and deliver exceptional service. The role requires strong communication, problem solving, and flexibility in daily tasks.