Seasonal Luxury Sales and Client Experience Associate

060 SAKS & CO LLC; Las Cruces (NM); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus is seeking a Seasonal Selling Associate to enhance the client experience during peak season. You will report to a Sales Manager and help deliver exceptional service across store areas, including POS processing and escalated issue handling.

The role requires at least 1 year in customer-centric roles, familiarity with retail tech, and a flexible schedule that may include nights, weekends, and holidays.

Qualifications

• Minimum 1 year of experience in customer-centric role(s).
• Familiar with retail and mobile technologies.
• Must be willing to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

Skills

Customer-centric

Retail tech familiarity

Flexible schedule

Tools

Retail systems

Mobile tech

Job description

Neiman Marcus is seeking a Seasonal Selling Associate to enhance the client experience during peak season. You will report to a Sales Manager and help deliver exceptional service across store areas, including POS processing and escalated issue handling.

The role requires at least 1 year in customer-centric roles, familiarity with retail tech, and a flexible schedule that may include nights, weekends, and holidays.