Seasonal Luxury Retail Ops Support Specialist

David Yurman; Columbus (OH); On-site; USD 27,552 - 31,684; Full time

Job summary

David Yurman Columbus is seeking an Operations Support member to provide administrative and logistical assistance to Retail Store Operations Staff. The role is expected to start in or around late September 2026 and end by January 2027, with flexibility for non-traditional hours including nights, weekends and holidays.

You will handle POS entry, direct calls, assist on the sales floor, maintain visual merchandising standards, and support packaging, inventory, and supply restocking while upholding

Qualifications

• Minimum 1 year in an operational role in a customer service environment; luxury retail experience preferred.
• Proficient in Microsoft Excel and Outlook
• Ability to be detail-oriented, adapt and prioritize in a fast-paced environment
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations).

Responsibilities

• Enters sales at POS.
• Answers and properly directs all incoming calls.
• Assists on the sales floor when tasks are completed or when necessary to satisfy clients’ needs.
• Maintains consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Assists Sales and Operations team wrap client packages.
• Assists Operations team with the restocking of store packaging (Bags, Boxes, Pouches, Ribbon, Folders).
• Assists Operations team with the restocking of store stationery (POS Paper, Repair Forms, Receipt Envelopes).
• Assists the Operations team with the unwrapping of David Yurman Bags for easy access.
• Assists the Operations team with assembling DY Pocket Folders.
• Assists Operations team package and ship client packages.
• Assists Operations team in inventorying office supply needs.
• Assists Operations team in inventorying packaging needs.
• Assists Operations team in inventorying stationery needs.
• Assists Operations team identify client jewelry repairs.
• Assists store in maintaining a clean case line.
• Assists Sales and Operations team organize understock.
• Assists Operations team with Inventory Serial Case Audits.
• Ensures organization and cleanliness of jewelry cleaning area.

Skills

Excel

Outlook

Customer service

Attention to detail

Adaptability

Job description

David Yurman Columbus is seeking an Operations Support member to provide administrative and logistical assistance to Retail Store Operations Staff. The role is expected to start in or around late September 2026 and end by January 2027, with flexibility for non-traditional hours including nights, weekends and holidays.

You will handle POS entry, direct calls, assist on the sales floor, maintain visual merchandising standards, and support packaging, inventory, and supply restocking while upholding