Seasonal Luxury Retail Operations & Client Care

Tiffany & Co; New York (NY); On-site; USD 31,000 - 37,000; Full time

Job summary

Tiffany & Co. is seeking a Seasonal Operations Support at The Landmark to deliver an exceptional client experience during the holidays. You will support store operations, assist Shipping & Receiving, and back the Client Care team with client needs, using the Tiffany Touch to create memorable moments.

You’ll drive sales through proactive service, accurate data capture, and strong communication, while maintaining security standards and inventory accuracy for 20-25 clients daily.

Qualifications

• Strong interest in operations and shipping processes within a large store dynamic.
• Availability to work non-traditional business hours including nights, weekends, and holidays.
• Exceptional attention to detail and ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office 365; familiarity with Service Channel a plus.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States.

Responsibilities

• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
• Capture data during client interactions to cultivate new and existing clients.
• Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
• Provide outstanding client service, order fulfillment, and inventory management.
• Support clients with repairs, special orders, engravings, embossing, or etching.
• Demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings.
• Maintain a professional approach during all face-to-face interaction with clients, assist with opening/closing of the department.
• Ensure average wait times are met while assisting 20-25 clients a day, maintaining security standards.

Job description

Tiffany & Co. is seeking a Seasonal Operations Support at The Landmark to deliver an exceptional client experience during the holidays. You will support store operations, assist Shipping & Receiving, and back the Client Care team with client needs, using the Tiffany Touch to create memorable moments.

You’ll drive sales through proactive service, accurate data capture, and strong communication, while maintaining security standards and inventory accuracy for 20-25 clients daily.