Seasonal Operations Support - The Landmark

Tiffany & Co; New York (NY); On-site; USD 31,000 - 37,000; Full time

Job summary

Tiffany & Co. is seeking a Seasonal Operations Support at The Landmark to deliver an exceptional client experience during the holidays. You will support store operations, assist Shipping & Receiving, and back the Client Care team with client needs, using the Tiffany Touch to create memorable moments.

You’ll drive sales through proactive service, accurate data capture, and strong communication, while maintaining security standards and inventory accuracy for 20-25 clients daily.

Qualifications

• Strong interest in operations and shipping processes within a large store dynamic.
• Availability to work non-traditional business hours including nights, weekends, and holidays.
• Exceptional attention to detail and ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office 365; familiarity with Service Channel a plus.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States.

Responsibilities

• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
• Capture data during client interactions to cultivate new and existing clients.
• Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
• Provide outstanding client service, order fulfillment, and inventory management.
• Support clients with repairs, special orders, engravings, embossing, or etching.
• Demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings.
• Maintain a professional approach during all face-to-face interaction with clients, assist with opening/closing of the department.
• Ensure average wait times are met while assisting 20-25 clients a day, maintaining security standards.

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Seasonal Operations Support at The Landmark, you will deliver a special and outstanding experience while welcoming and connecting with clients during the holiday season. Working alongside the team, you will be an excellent communicator and positive brand ambassador, helping to convey memorable experiences for our clients using the Tiffany Touch: your own flair for making each client’s experience extraordinary. You will support with operations responsibilities, support the Shipping & Receiving teams, and assist the Client Care Department with client needs. You will drive sales and profitability through effective communication, problem-solving, and exceptional service, ensuring quality delivery and collaboration with all clients. We welcome you to be a part of the next-generation luxury jeweler where we create legendary beauty with freedom, wit, and joy.

Responsibilities:

• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan
• Capture data during client interactions to cultivate new and existing clients
• Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities
• Provide outstanding client service, order fulfillment, and inventory management
• Support clients with assisting with repairs, special orders, engravings, embossing, or etching
• Demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings
• Maintain a professional approach during all face-to-face interaction with all clients, performing necessary client follow-up in a timely manner and assisting with the opening and closing of the department
• Ensure "average wait times" are met and maintained while assisting 20-25 clients a day, while ensuring all security standards are maintained

Shipping & Receiving Responsibilities:

• Execute daily tasks, such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures
• Monitor and reconcile merchandise inventory, using reports and systems to assess report discrepancies
• Follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels

The duties and responsibilities described above are not exhaustive and may be subject to change based on the needs of the organization.

Qualifications:

• Strong interest in operations and shipping processes within a large store dynamic
• Availability to work non-traditional business hours including nights, weekends, and holidays
• Exceptional attention to detail and ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office 365 (Excel, Outlook, Word, PowerPoint); familiarity with Service Channel a plus
• Ability to work in a fast-paced, changing environment
• Authorization to work in the United States or in the country where the position is based

The hiring range for this position ranges from $22.53 - $27.00 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.