Seasonal Luxury Client Experience Specialist

Moncler Group; United States; Presencial; USD 21.000 - 32.000; A tiempo parcial

Descripción de la vacante

Moncler is seeking a Seasonal Sales Support Advisor to assist in delivering an elevated client experience during peak periods. The role covers both front-of-house and back-of-house duties, supporting Client Advisors, operations, and store management.

You will help with replenishment, product flow, and inventory while upholding Moncler standards of presentation and customer service. Flexibility and strong teamwork are essential for success.

Formación

• Experience in retail, hospitality, or client-facing roles preferred but not required.
• Comfortable in a fast-paced retail environment.
• Luxury retail experience is a plus, but not required.
• Ability to quickly learn product knowledge and store procedures.

Responsabilidades

• Welcome clients and contribute to an elevated Moncler experience.
• Support Client Advisors during high-volume periods.
• Retrieve and deliver merchandise from the BOH to the sales floor quickly and accurately.
• Support product availability and replenishment to enable efficient service.
• Assist with inventory and maintain organized BOH and sales floor.

Conocimientos

Client-focused

Interpersonal skills

Communication skills

Proactive

Team player

Flexible

Attention to detail

Descripción del empleo

Overview

Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

Position Overview

Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and elevated experience for every Moncler client.

Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to support client service, product flow, replenishment, store organization, and other activities necessary to meet the increased demands of the business.

The Seasonal Sales Support Advisor embodies the Moncler values and Client Promise, serving as a positive, professional, and resourceful brand ambassador while contributing to the overall success of the store.

Your Impact

Client Experience

• Welcome clients and contribute to an elevated and engaging Moncler experience.
• Support Client Advisors throughout the client journey, particularly during high-volume periods.
• Assist with client requests and help connect clients with the appropriate Client Advisor or member of management.
• Retrieve and deliver merchandise from the BOH to the sales floor quickly and accurately.
• Support product availability and replenishment to ensure the sales team can efficiently serve clients.
• Develop foundational knowledge of the Moncler Brand, products, and Client Promise.
• Support individual and team objectives through proactive and responsive assistance.

Operations and Visual Merchandising

• Support daily product flow, including replenishment, go-backs, stock organization, and movement of merchandise between the BOH and FOH.
• Assist with receiving, unpacking, organizing, and preparing merchandise as directed by management.
• Maintain a clean, organized, and efficient BOH and sales floor.
• Assist with inventory activities, cycle counts, and other operational needs as requested.
• Support the maintenance of Moncler visual merchandising standards, including product organization and repositioning.
• Help ensure merchandise is appropriately handled and readily available to support client and business needs.

Team & Store Support

• Act as a team player and provide flexible support based on the needs and priorities of the store.
• Contribute to a positive, collaborative, and respectful work environment.
• Maintain Moncler standards for professional presentation, grooming, and behavior.
• Follow all Company policies, procedures, safety requirements, and operational standards.
• Demonstrate reliability, punctuality, flexibility, and a sense of urgency, particularly during high-volume periods.
• Perform additional duties and responsibilities as required by management and/or the Company.

Qualifications

Work Experience

• Previous retail, hospitality, customer service, or other client-facing experience preferred, but not required.
• Experience in a fast-paced retail or service environment is a plus.
• Luxury retail experience is a plus, but not required.

Special Skills and Personal Attributes

• Client-focused with a positive and professional attitude.
• Team-oriented with strong interpersonal and communication skills.
• Proactive, resourceful, and willing to support wherever needed.
• Comfortable working in a fast-paced, high-volume retail environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and flexible.
• Interest in Moncler and the luxury fashion industry.
• Ability to quickly learn product knowledge, store procedures, and operational standards.
• Ability to communicate effectively in English; additional languages are a plus.
• Flexible availability is required throughout the seasonal employment period, including weekends, evenings, holidays, and peak business days, based on business needs. Moncler will consider reasonable accommodations in accordance with applicable law.

Moncler will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law, unless doing so would result in an undue hardship.

Compensation & Benefits

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good-faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications.