Seasonal Island Guest Experience Host

ExplorUS; Harrison Point (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Tennessee Valley Hospitality LLC, dba Skull Island- is seeking a Host for the 2027 season to help manage guest services in a campground setting. The role involves gate and check-in operations, cashier tasks, housekeeping, and customer support across assigned areas.

The Host will work in a team environment with rotating shifts, including evenings, weekends, and holidays, and will ensure safety and cleanliness while delivering memorable experiences to visitors at Skull Island.

Qualifications

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.

Responsibilities

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations; promotes programs; notifies supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items; checks in reservations and day-use visitors; answers phones and helps guests make reservations.
• Operates a cash register and processes transactions; records revenues and fee data using approved forms; maintains logs and visitor-use data.
• Verifies payment and permits; issues tickets for non-payment; keeps fee and information boards accurate; helps control parking and related areas.
• Performs evening compliance rounds to ensure visitors follow rules; inspects ramps and campgrounds for cleanliness and safety.
• Cleans and maintains restrooms, trash removal, and general site upkeep; stocks supplies and follows recycling guidelines.
• Rakes and grooms sites with equipment; maintains trails and rental cabins; handles laundry and turnover of cabins.

Skills

Customer service

Verbal communication

Written communication

De-escalation

Money handling

Teamwork

Job description

Tennessee Valley Hospitality LLC, dba Skull Island- is seeking a Host for the 2027 season to help manage guest services in a campground setting. The role involves gate and check-in operations, cashier tasks, housekeeping, and customer support across assigned areas.

The Host will work in a team environment with rotating shifts, including evenings, weekends, and holidays, and will ensure safety and cleanliness while delivering memorable experiences to visitors at Skull Island.