Host in Skull Island - 2027

Tennessee Valley Hospitality; Harrison Point (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Tennessee Valley Hospitality LLC, dba Skull Island is seeking a seasonal Host to welcome and assist visitors at our island destination in Tennessee. The role involves gate and check-in duties, guest services, and basic retail tasks within a dynamic operations setting.

Typically two people share responsibilities, including housekeeping and safety checks. The position requires a flexible schedule, strong communication, and the ability to work outdoors in varying conditions.

Qualifications

• Strong customer service and excellent verbal and written communication skills.
• Ability to de-escalate challenging situations with guests or co-workers.
• Basic recordkeeping and money handling experience.
• Able to work with minimal supervision and in a fast-paced environment.
• Flexible schedule including evenings, weekends and holidays.
• Able to lift 20 pounds frequently and up to 25+ pounds occasionally.

Responsibilities

• Provide courteous, helpful customer service and relay recreation area rules.
• Register campers, collect fees, and sell retail items; assist with reservations.
• Operate a cash register; process cash/credit transactions and log revenues.
• Monitor parking, boat ramps, and picnic areas; maintain information boards.
• Perform rounds to ensure safety and cleanliness of campgrounds and facilities.
• Clean restrooms, common areas, and conduct light janitorial duties as scheduled.
• Turn over rental cabins, handle laundry, stock supplies, and respond to spills.
• Assist with activity programs or retail duties as needed.

Job description

Tennessee Valley Hospitality LLC, dba Skull Island- If you’re seeking an opportunity to assist visitors in a unique and captivating setting, surrounded by lush landscapes and water-based activities like kayaking, fishing, and boating, we have the role for you. Working at Skull Island offers a rewarding experience for outdoor enthusiasts, providing the chance to contribute to a memorable experience while preserving the beauty of this distinctive island destination. Join us for the 2027 season.

Title: Host
Reports To: General Manager
Department: Operations

FLSA: Seasonal, variable hour, non-exempt

Summary: The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILTIES:

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS:

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid