Seasonal Inside Sales Representative (Remote)

Concentrix; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Seasonal Inside Sales Representative to join their remote team. In this role, you will engage with customers through inbound and outbound calls, assisting them in their purchasing journey and aiming for a 30% conversion rate. This position offers an inclusive work culture with opportunities for career growth, supported by comprehensive training and mentorship programs. If you thrive in a dynamic environment and are eager to develop your skills while contributing to exceptional customer experiences, this opportunity is perfect for you.

Benefits

Paid training

Referral bonuses

Health and wellness programs

Mentorship and development programs

Qualifications

• 6+ months of soft sales experience, strong relationship-building skills.
• Basic understanding of upselling and persuasion.

Responsibilities

• Provide inbound customer support and assist with purchases.
• Build relationships and retain customers through effective communication.

Skills

Soft sales experience

Relationship-building skills

Sales conversion knowledge

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Seasonal Inside Sales Representative (Remote)

Join to apply for the Seasonal Inside Sales Representative (Remote) role at Concentrix.

Job Description

The Seasonal Inside Sales Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This role involves assisting customers during their purchasing process, with a sales target of achieving a 30% conversion rate. You will engage in authentic conversations to identify customer needs and facilitate order placement. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

About Concentrix

Concentrix is a global organization known for its inclusive culture and awards such as “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth.” As a remote team member, you will join a diverse group from over 70 countries, contributing to improving customer experiences for top brands through innovation and exceptional service.

Career Growth

This role offers training, support, and potential for advancement, with about 80% of managers promoted internally. We provide free learning and leadership development programs to help you grow your career and personal skills.

Role Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with purchases and post-order support.
• Ask probing questions to understand customer needs.
• Persuade customers to purchase additional products/services.
• Build relationships and find new ways to retain customers.
• Track and document information in databases.
• Maintain broad knowledge of products/services, including smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
• Offer additional products/services.
• Deliver excellent customer experiences with a positive attitude.

Qualifications

• 6+ months of soft sales experience (upselling, recommending products, telemarketing, etc.).
• Strong relationship-building skills.
• Basic understanding of upselling, persuasion, and sales conversion.
• Open availability.
• High school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and learning new technologies.
• Strong computer skills and PC knowledge.
• Reliable desktop/laptop and high-speed internet (no wireless hotspots or satellite).
• Must reside in the U.S. with a valid U.S. address.

Benefits

• Wages between $17 and $18 per hour.
• Paid training and incentives.
• Referral bonuses.
• Health and wellness programs.
• Mentorship and development programs.
• Participation in diversity, equity, inclusion, and community initiatives.

If you’re ready to reimagine your career, apply today and join over 440,000 global team members at Concentrix.