Seasonal Inside Sales Coordinator

Pmalladmin; Burr Ridge (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a Seasonal Inside Sales Coordinator to manage inbound leads, coordinate customer communications, prepare quotes, and process sales orders. You will support key accounts and work closely with internal teams to ensure a seamless sales experience from inquiry through fulfillment.

The role emphasizes accurate CRM data, timely follow-ups, and opportunities to upsell or cross-sell.

Qualifications

• Associate's degree preferred in Business, Sales, Marketing, or a related field.
• 1–3 years of experience.
• Previous experience in inside sales, customer service, sales support, account coordination, or administrative support preferred.

Responsibilities

• Respond to inbound sales inquiries and qualify leads to support sales efforts
• Communicate professionally with prospective and existing customers regarding products, pricing, orders, and delivery expectations
• Prepare and send customer quotes, proposals, and product information
• Process sales orders while ensuring accuracy of pricing, product details, customer information, and delivery schedules
• Maintain accurate and up-to-date customer information, sales activities, and follow-up activity within the CRM system
• Track open opportunities and follow up with customers as needed throughout the sales process
• Coordinate with internal departments, including Production, Operations, and Logistics, to support accurate and timely order fulfillment
• Prepare and provide sales reporting for key accounts as needed
• Maintain strong product knowledge to provide accurate information and identify appropriate upselling and cross-selling opportunities
• Assist with resolving customer questions or order-related concerns in a timely and professional manner
• Support key account and corporate sales initiatives as needed
• Work on special projects as assigned by the Corporate Sales Manager
• Perform additional duties as assigned

Skills

Communication

Interpersonal skills

CRM proficiency

Microsoft Office

Product knowledge

Attention to detail

Organization

Team collaboration

Upselling opportunities

Problem solving

Independent worker

Multi-tasking

Education

Associate's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Qualifications

• Associate's degree preferred, ideally in Business, Sales, Marketing, or a related field
• 1–3 years of previous or comparable experience
• Previous experience in inside sales, customer service, sales support, account coordination, or administrative support preferred

Skills & Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to interact directly with clients and represent PersonalizationMall.com in a professional manner
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities
• Strong attention to detail and commitment to order accuracy
• Ability to work effectively in a fast-paced, deadline-driven sales environment
• Proficiency with CRM systems and Microsoft Office applications
• Ability to learn and maintain knowledge of products, services, pricing, and sales processes
• Proactive approach to customer follow-up and sales support
• Ability to identify appropriate upselling and cross-selling opportunities
• Strong problem-solving skills and ability to coordinate effectively across departments
• Ability to work both independently and collaboratively as part of a team

The expected hourly pay range for this position is $20.00 to $25.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

Job Title

Seasonal Inside Sales Coordinator

Job Description

Position Summary

The Inside Sales Coordinator plays a key role in supporting the sales process by managing inbound leads, coordinating customer communications, preparing quotes, processing sales orders, and supporting key accounts. This position works closely with customers and internal teams to ensure a seamless sales experience from initial inquiry through order fulfillment.

The Inside Sales Coordinator is responsible for maintaining accurate sales and customer information within CRM systems, tracking sales activity and follow-ups, and providing timely and professional support to customers. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable working in a fast-paced sales environment while identifying opportunities to support additional sales growth.

Shift

1st Shift Peak season schedule may vary based on business needs.

Duties & Responsibilities

• Respond to inbound sales inquiries and qualify leads to support sales efforts
• Communicate professionally with prospective and existing customers regarding products, pricing, orders, and delivery expectations
• Prepare and send customer quotes, proposals, and product information
• Process sales orders while ensuring accuracy of pricing, product details, customer information, and delivery schedules
• Maintain accurate and up-to-date customer information, sales activities, and follow-up activity within the CRM system
• Track open opportunities and follow up with customers as needed throughout the sales process
• Coordinate with internal departments, including Production, Operations, and Logistics, to support accurate and timely order fulfillment
• Prepare and provide sales reporting for key accounts as needed
• Maintain strong product knowledge to provide accurate information and identify appropriate upselling and cross-selling opportunities
• Assist with resolving customer questions or order-related concerns in a timely and professional manner
• Support key account and corporate sales initiatives as needed
• Work on special projects as assigned by the Corporate Sales Manager
• Perform additional duties as assigned

Working Conditions & Physical Demands

• Ability to sit and work at a computer for extended periods
• Light to moderate lifting may be required
• Limited time off may be available during peak holiday seasons based on business needs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1-800-FLOWERS.COM, INC Participates in E-Verify, for more information: Click Here

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 516-237-6000.

EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service