Seasonal Ice Rink Host — Guest Service & Safety

The Sports Facilities Advisory & Management; Paramus (NJ); On-site; USD 17,000 - 25,000; Part time

Job summary

Sports Facilities Management, LLC is seeking a friendly Skate Host for Bergen County's Winter Wonderland at Van Saun Park in Paramus, NJ. The role focuses on creating a safe, fun, and welcoming ice rink environment, monitoring skating activity, and guiding guests.

Responsibilities include enforcing rink rules, assisting guests during incidents, and coordinating with management for safety and event support. Seasonal, non-exempt position requiring high energy and strong guest service.

Qualifications

• Must be at least 18 years of age.
• Must be an intermediate-level skater or better.
• Must be available to work evenings, weekends, and holidays - No exceptions.
• Comfortable skating for extended periods (4-8 hours per shift).
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills.
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations.
• Must have excellent guest service skills.
• Previous experience as a Skate Host or in a similar role is preferred.

Responsibilities

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

Skills

Age 18+

Intermediate skater

Evenings weekends holidays

Endurance skating (4-8 hours)

Guest service

Team oriented

Stress management

Prior Skate Host a plus

Job description

Sports Facilities Management, LLC is seeking a friendly Skate Host for Bergen County's Winter Wonderland at Van Saun Park in Paramus, NJ. The role focuses on creating a safe, fun, and welcoming ice rink environment, monitoring skating activity, and guiding guests.

Responsibilities include enforcing rink rules, assisting guests during incidents, and coordinating with management for safety and event support. Seasonal, non-exempt position requiring high energy and strong guest service.