Seasonal Housekeeping Lead for Guest Excellence

Berkshirejobs; Massachusetts; Ibrido; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Housekeeping Supervisor at the Country Inn is a full-time seasonal role responsible for leading daily housekeeping operations and ensuring all rooms and public areas meet Jiminy Peak's high standards of cleanliness and guest satisfaction.

You will coordinate daily assignments, train staff, and maintain clear communication with Front Desk and Owners Department to ensure rooms are ready for arrivals and special requests are handled promptly, supporting an exceptional guest experience.

Competenze

• Previous housekeeping supervisory experience is required or preferred.
• Ability to train and coach staff to meet performance standards.
• Strong attention to detail and guest service mindset to uphold brand standards.

Mansioni

• Supervise housekeeping staff to ensure tasks meet standards and are completed efficiently.
• Train new team members and provide ongoing coaching for performance and consistency.
• Conduct regular inspections of guest rooms, owner units, and public areas for cleanliness and quality.
• Communicate daily with Front Desk and Owners Department to ensure rooms are ready for arrivals and requests are handled promptly.
• Address guest and owner feedback in a timely and professional manner.
• Review guest survey results and take corrective actions as needed.
• Maintain records of room assignments, inspections, and inventory of keys, supplies, and equipment.
• Promote a positive, team-oriented environment focused on service excellence.

Conoscenze

Leadership

Staff Training

Communication

Quality Assurance

Descrizione del lavoro

The Housekeeping Supervisor at the Country Inn is a full-time seasonal role responsible for leading daily housekeeping operations and ensuring all rooms and public areas meet Jiminy Peak's high standards of cleanliness and guest satisfaction.

You will coordinate daily assignments, train staff, and maintain clear communication with Front Desk and Owners Department to ensure rooms are ready for arrivals and special requests are handled promptly, supporting an exceptional guest experience.