Housekeeping Supervisor- Full-Time Seasonal

Berkshirejobs; Massachusetts; Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Housekeeping Supervisor at the Country Inn is a full-time seasonal role responsible for leading daily housekeeping operations and ensuring all rooms and public areas meet Jiminy Peak's high standards of cleanliness and guest satisfaction.

You will coordinate daily assignments, train staff, and maintain clear communication with Front Desk and Owners Department to ensure rooms are ready for arrivals and special requests are handled promptly, supporting an exceptional guest experience.

Qualifications

• Previous housekeeping supervisory experience is required or preferred.
• Ability to train and coach staff to meet performance standards.
• Strong attention to detail and guest service mindset to uphold brand standards.

Responsibilities

• Supervise housekeeping staff to ensure tasks meet standards and are completed efficiently.
• Train new team members and provide ongoing coaching for performance and consistency.
• Conduct regular inspections of guest rooms, owner units, and public areas for cleanliness and quality.
• Communicate daily with Front Desk and Owners Department to ensure rooms are ready for arrivals and requests are handled promptly.
• Address guest and owner feedback in a timely and professional manner.
• Review guest survey results and take corrective actions as needed.
• Maintain records of room assignments, inspections, and inventory of keys, supplies, and equipment.
• Promote a positive, team-oriented environment focused on service excellence.

Skills

Leadership

Staff Training

Communication

Quality Assurance

Job description

Position Summary

The Housekeeping Supervisor is a full-time seasonal position responsible for overseeing daily housekeeping operations at the Country Inn. This role ensures that all rooms and public areas meet Jiminy Peak's high standards of cleanliness and guest satisfaction. The Supervisor provides leadership and direction to the housekeeping team, coordinates daily assignments, and maintains effective communication with other departments to support smooth operations and an exceptional guest experience.

Reports to

Housekeeping Manager

Duties & Responsibilities

• Supervise and direct housekeeping staff to ensure all tasks are completed accurately, efficiently, and to company standards.
• Train new team members and provide ongoing coaching to support performance and consistency.
• Conduct regular inspections of guest rooms, owner units, and public areas to ensure cleanliness and quality standards are met.
• Communicate daily with the Front Desk and Owners Department to ensure rooms are ready for arrivals and special requests are handled promptly.
• Respond to guest and owner feedback, addressing any issues or concerns in a timely and professional manner.
• Review guest survey results and take corrective action where needed.
• Maintain accurate records of room assignments, inspections, and inventory of keys, supplies, and equipment.
• Promote a positive and team-oriented work environment focused on service excellence and attention to detail.