Seasonal Hospitality Operations Manager

Pursuit Attractions and Hospitality, Inc.; Alaska; On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Free attraction access

50% off for friends

Discounts on hotel stays, dining, and

Mental health resources

Equal employment opportunities

Job summary

Pursuit Attractions and Hospitality, Inc. is hiring for a full-time seasonal lodge role in Alaska beginning April 2027. You will lead guest services, coordinate with departments, and ensure safety and exceptional guest experiences in a remote wilderness setting.

Responsibilities include staff scheduling, training, handling guest concerns, and managing daily operations to meet high standards of service and facility maintenance.

Qualifications

• CPR and first aid certification required or obtainable.
• Wilderness First Responder or higher preferred.
• Training for Alcohol Professionals (TAPS) or ability to obtain.
• Alaska Food Handlers Certificate or ability to obtain.
• Strong supervisory and leadership capabilities.

Responsibilities

• Provide excellent guest service to guests and team members.
• Anticipate issues and opportunities; take sound judgments.
• Handle comments and concerns efficiently in guests’ interest.
• Coordinate with departments to ensure guest satisfaction.
• Meet guests' special needs and greet arrivals/departures professionally.
• Know daily lodge activities and local area for guest questions.
• Assist in startup/shutdown of facilities and manage duties.
• Develop and manage daily staff schedules and rosters.
• Train staff to uphold customer service standards.
• Submit accurate timesheets; manage cash deposits and reporting.

Skills

CPR & First Aid

Wilderness First Aid

Alcohol Training

Alaska Food Handlers

Hospitality ops

Safety standards

Leadership

Decision making

Teamwork

Communication

Time management

Tech skills

Flexible hours

Remote lodging

Hotel/Restaurant mgmt

Job description

Pursuit Attractions and Hospitality, Inc. is hiring for a full-time seasonal lodge role in Alaska beginning April 2027. You will lead guest services, coordinate with departments, and ensure safety and exceptional guest experiences in a remote wilderness setting.

Responsibilities include staff scheduling, training, handling guest concerns, and managing daily operations to meet high standards of service and facility maintenance.