Seasonal Holiday Retail Lead: Guest Experience & Ops

Cherry Hill Programs, Inc; Maryland; On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Same day pay options

Employee Referral Program

Free Santa visit for friends and 10%?

Job summary

Cherry Hill Programs is seeking a Local Manager for seasonal holiday operations at Valley Mall (MD). You will lead a small team, oversee daily photo operations, and drive sales while delivering exceptional guest experiences during the holiday season.

Responsibilities include scheduling, training, staffing, and ensuring smooth site performance. The role requires flexibility, strong guest service, and the ability to manage deposits and coordination with venue partners.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods.

Responsibilities

• Foster a positive, team-focused work environment
• Create schedules and ensure proper staffing coverage
• Recruit, hire, train, and onboard team members
• Oversee daily operations and site performance
• Respond promptly to business calls and emails
• Drive sales, cash handling compliance, and team performance
• Verify and submit daily deposits and financial paperwork
• Coach team members to deliver exceptional guest service
• Build strong relationships with venue partners and vendors
• Partner with host venues to support efficient operations
• Resolve guest concerns and ensure positive experiences
• Manage seasonal setup, breakdown, and equipment security
• Perform additional duties as assigned

Skills

Team leadership

Sales & guest service

Staff scheduling

Training & coaching

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cherry Hill Programs is seeking a Local Manager for seasonal holiday operations at Valley Mall (MD). You will lead a small team, oversee daily photo operations, and drive sales while delivering exceptional guest experiences during the holiday season.

Responsibilities include scheduling, training, staffing, and ensuring smooth site performance. The role requires flexibility, strong guest service, and the ability to manage deposits and coordination with venue partners.